Privacy Policy - Venice Digital Limited

Venice Digital Limited ("We", "Us", or "Our") is committed to protecting and respecting your privacy.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting www.venice.co.uk, you acknowledge the practices described in this policy. For the purpose of the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, the data controller is Venice Digital Limited.

1. INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site (www.venice.co.uk) or by corresponding with us by phone, email, or otherwise. This includes information you provide when you register to use our site, subscribe to any of our services, search for an item, buy or sell an item, participate in discussion boards or social media functions, enter a competition or survey, and when you report a problem. The information you give us may include your name, address, email address, phone number, financial and credit card information, personal description, and photograph.
Information we collect automatically. With regard to each of your visits to our site, we may automatically collect technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform. We also collect information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

2. LEGAL BASES FOR PROCESSING

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

Contractual Necessity: To perform the contract we are about to enter into or have entered into with you (e.g., fulfilling an order or facilitating a buy/sell transaction).
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., internal analytics, improving our website, and maintaining site security).
Consent: Where you have given us explicit consent to process your data, specifically regarding third-party marketing and certain tracking cookies. You have the right to withdraw consent at any time.
Legal Obligation: Where we need to comply with a legal or regulatory obligation.

3. COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our dedicated Cookie Policy.

4. USES MADE OF THE INFORMATION

We use information held about you in the following ways:

Information you give to us:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, relying on our legitimate commercial interests.
To provide you, or permit selected third parties to provide you, with marketing materials. If you are a new customer, we (or selected third parties) will only contact you by electronic means (email or SMS) if you have actively consented to it. You can opt out of marketing at any time.
To notify you about changes to our service.
To ensure that content from our site is presented in the most effective manner for you and your device.

Information we collect about you:

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
To improve our site to ensure that content is presented in the most effective manner.
To allow you to participate in interactive features of our service when you choose to do so.
As part of our efforts to keep our site safe and secure.
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

5. DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
Other users of our site for the facilitation of a buy/sell transaction to which you are a party (e.g., forwarding your contact details to the other party to complete the trade).
Advertisers and advertising networks that require the data to select and serve relevant adverts to you, strictly where you have provided explicit consent.
Analytics and search engine providers that assist us in the optimization of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties if we sell or buy any business assets, or if Venice Digital Limited (or substantially all of its assets) is acquired by a third party, in which case customer personal data will be a transferred asset. We will also disclose data if legally required to comply with law enforcement, or to protect the rights, property, or safety of Venice Digital Limited, our customers, or others (including fraud protection).

6. WHERE WE STORE AND SECURITY OF YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

While the transmission of information via the internet is never completely secure and any transmission is at your own risk, we use strict physical, electronic, and managerial procedures to safeguard and secure the data we collect.

International Data Transfers

If your personal data is transferred outside of the UK to countries that do not offer an adequate level of protection, we will ensure appropriate safeguards are in place (such as UK International Data Transfer Agreements or Standard Contractual Clauses) to protect your privacy.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. YOUR LEGAL RIGHTS

Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you (a Subject Access Request). This service is provided free of charge, unless the request is manifestly unfounded or excessive.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): You can ask us to delete your personal data under certain conditions (e.g., if it is no longer necessary for the purposes it was collected).
Right to Restrict Processing: You can ask us to suspend the processing of your data in specific scenarios.
Right to Data Portability: You can request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format.
Right to Object: You have the absolute right to object to the processing of your personal data for direct marketing purposes.

You can exercise any of these rights at any time by contacting us at team@venice.co.uk.

If you are unhappy with how we handle your data, you also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

8. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

9. CONTACT

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to team@venice.co.uk.